{"id":3146,"date":"2025-07-07T22:20:03","date_gmt":"2025-07-07T22:20:03","guid":{"rendered":"https:\/\/riojaartlab.com\/refund-and-returns-policy\/"},"modified":"2026-01-18T17:44:44","modified_gmt":"2026-01-18T17:44:44","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/riojaartlab.com\/pt-pt\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3146\" class=\"elementor elementor-3146 elementor-13\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bdb24b2 e-flex e-con-boxed e-con e-parent\" data-id=\"1bdb24b2\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7d60a1f1 elementor-widget elementor-widget-text-editor\" data-id=\"7d60a1f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t<h1 data-start=\"432\" data-end=\"458\">Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos<\/h1>\n\n\t\t\t\t<h2 data-start=\"460\" data-end=\"507\">Direito de livre resolu\u00e7\u00e3o (Uni\u00e3o Europeia e Espanha)<\/h2>\n\n\t\t\t\t<p data-start=\"509\" data-end=\"727\">\n\t\t\t\tSe for um consumidor residente na Uni\u00e3o Europeia, tem o direito de resolver o presente contrato\n\t\t\t\t<strong data-start=\"613\" data-end=\"640\">no prazo de 14 dias consecutivos<\/strong>, sem necessidade de indicar qualquer motivo,\n\t\t\t\tem conformidade com a legisla\u00e7\u00e3o europeia e espanhola de prote\u00e7\u00e3o dos consumidores.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"729\" data-end=\"902\">\n\t\t\t\tO prazo de livre resolu\u00e7\u00e3o termina\n\t\t\t\t<strong data-start=\"763\" data-end=\"901\">\n\t\t\t\t14 dias consecutivos a contar do dia em que o consumidor, ou um terceiro por si indicado,\n\t\t\t\tque n\u00e3o seja o transportador, adquira a posse f\u00edsica dos bens\n\t\t\t\t<\/strong>.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"904\" data-end=\"1053\">\n\t\t\t\tPara exercer o direito de livre resolu\u00e7\u00e3o, dever\u00e1 informar-nos da sua decis\u00e3o atrav\u00e9s de uma\n\t\t\t\tdeclara\u00e7\u00e3o inequ\u00edvoca (por exemplo, por correio eletr\u00f3nico).\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"1055\" data-end=\"1075\">\n\t\t\t\t<strong data-start=\"1055\" data-end=\"1075\">Dados de contacto:<\/strong>\n\t\t\t\t<\/p>\n\n\t\t\t\t<ul data-start=\"1077\" data-end=\"1145\">\n\t\t\t\t<li data-start=\"1077\" data-end=\"1113\">\n\t\t\t\t<p data-start=\"1079\" data-end=\"1113\">\n\t\t\t\tWebsite:\n\t\t\t\t<a class=\"decorated-link\" href=\"https:\/\/riojaartlab.com\/pt-pt\/\" target=\"_new\" rel=\"noopener\"\n\t\t\t\tdata-start=\"1088\" data-end=\"1111\">https:\/\/www.riojaartlab.com<\/a>\n\t\t\t\t<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t<li data-start=\"1114\" data-end=\"1145\">\n\t\t\t\t<p data-start=\"1116\" data-end=\"1145\">\n\t\t\t\tEmail:\n\t\t\t\t<a class=\"decorated-link cursor-pointer\" rel=\"noopener\"\n\t\t\t\tdata-start=\"1123\" data-end=\"1143\">info@riojaartlab.com<\/a>\n\t\t\t\t<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\n\t\t\t\t<p data-start=\"1147\" data-end=\"1216\">\n\t\t\t\tPode utilizar o modelo de formul\u00e1rio de livre resolu\u00e7\u00e3o abaixo, embora tal n\u00e3o seja obrigat\u00f3rio.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"1223\" data-end=\"1247\">Efeitos da livre resolu\u00e7\u00e3o<\/h2>\n\n\t\t\t\t<p data-start=\"1249\" data-end=\"1518\">\n\t\t\t\tEm caso de livre resolu\u00e7\u00e3o, reembolsaremos todos os pagamentos recebidos,\n\t\t\t\t<strong data-start=\"1335\" data-end=\"1376\">excluindo os custos de envio iniciais<\/strong>,\n\t\t\t\tsem demora injustificada e, em qualquer caso,\n\t\t\t\t<strong data-start=\"1415\" data-end=\"1449\">o mais tardar no prazo de 14 dias consecutivos<\/strong>\n\t\t\t\ta contar da data em que formos informados da sua decis\u00e3o.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"1520\" data-end=\"1676\">\n\t\t\t\tPoderemos reter o reembolso at\u00e9 termos recebido os bens ou at\u00e9 que seja apresentada\n\t\t\t\tprova da devolu\u00e7\u00e3o, consoante o que ocorrer primeiro.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"1678\" data-end=\"1802\">\n\t\t\t\tOs reembolsos ser\u00e3o efetuados utilizando o\n\t\t\t\t<strong data-start=\"1709\" data-end=\"1732\">mesmo meio de pagamento<\/strong>\n\t\t\t\tutilizado na transa\u00e7\u00e3o inicial, salvo acordo expresso em contr\u00e1rio.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"1809\" data-end=\"1829\">Condi\u00e7\u00f5es de devolu\u00e7\u00e3o<\/h2>\n\n\t\t\t\t<p data-start=\"1831\" data-end=\"1978\">\n\t\t\t\tOs bens devem ser devolvidos\n\t\t\t\t<strong data-start=\"1864\" data-end=\"1922\">\n\t\t\t\tsem demora injustificada e, em qualquer caso, no prazo m\u00e1ximo de 14 dias consecutivos\n\t\t\t\t<\/strong>\n\t\t\t\ta contar da data em que nos comunicar a sua decis\u00e3o de livre resolu\u00e7\u00e3o.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"1980\" data-end=\"2201\">\n\t\t\t\tO consumidor \u00e9 apenas respons\u00e1vel pela\n\t\t\t\t<strong data-start=\"2008\" data-end=\"2041\">deprecia\u00e7\u00e3o dos bens<\/strong>\n\t\t\t\tresultante de uma manipula\u00e7\u00e3o que exceda o necess\u00e1rio para verificar a natureza,\n\t\t\t\tas caracter\u00edsticas e o funcionamento dos bens, tal como seria permitido numa loja f\u00edsica.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p>\n\t\t\t\tTenha em aten\u00e7\u00e3o que pequenas varia\u00e7\u00f5es de cor, tom ou apar\u00eancia resultantes do processo de produ\u00e7\u00e3o,\n\t\t\t\tgera\u00e7\u00e3o algor\u00edtmica ou toler\u00e2ncias de fabrico n\u00e3o ser\u00e3o consideradas defeito.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p>\n\t\t\t\tEstas varia\u00e7\u00f5es n\u00e3o afetam o direito legal de livre resolu\u00e7\u00e3o do consumidor,\n\t\t\t\tmas n\u00e3o constituem fundamento para reclama\u00e7\u00e3o por defeito ou falta de conformidade.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"2208\" data-end=\"2232\">Custos de devolu\u00e7\u00e3o<\/h2>\n\n\t\t\t\t<p data-start=\"2234\" data-end=\"2373\">\n\t\t\t\t<strong data-start=\"2237\" data-end=\"2311\">\n\t\t\t\tO cliente \u00e9 respons\u00e1vel pelos custos diretos da devolu\u00e7\u00e3o dos bens\n\t\t\t\t<\/strong>,\n\t\t\t\texceto nos casos em que os bens sejam defeituosos, danificados ou incorretos.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"2375\" data-end=\"2441\">\n\t\t\t\tNesses casos, a Rioja Art Lab assumir\u00e1 os custos de devolu\u00e7\u00e3o.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"2448\" data-end=\"2472\">Como devolver um artigo<\/h2>\n\n\t\t\t\t<p data-start=\"2474\" data-end=\"2517\">\n\t\t\t\tPara iniciar uma devolu\u00e7\u00e3o, contacte-nos atrav\u00e9s de:\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"2519\" data-end=\"2546\">\n\t\t\t\t\ud83d\udce7 <strong data-start=\"2522\" data-end=\"2546\">\n\t\t\t\t<a class=\"decorated-link cursor-pointer\" rel=\"noopener\"\n\t\t\t\tdata-start=\"2524\" data-end=\"2544\">info@riojaartlab.com<\/a>\n\t\t\t\t<\/strong>\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"2548\" data-end=\"2563\">Inclua, por favor:<\/p>\n\n\t\t\t\t<ul data-start=\"2564\" data-end=\"2602\">\n\t\t\t\t<li data-start=\"2564\" data-end=\"2580\"><p data-start=\"2566\" data-end=\"2580\">N\u00famero da encomenda<\/p><\/li>\n\t\t\t\t<li data-start=\"2581\" data-end=\"2602\"><p data-start=\"2583\" data-end=\"2602\">Comprovativo de compra<\/p><\/li>\n\t\t\t\t<\/ul>\n\n\t\t\t\t<p data-start=\"2604\" data-end=\"2665\">\n\t\t\t\tAs devolu\u00e7\u00f5es enviadas sem comunica\u00e7\u00e3o pr\u00e9via poder\u00e3o n\u00e3o ser aceites.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"2672\" data-end=\"2712\">Artigos defeituosos, danificados ou incorretos<\/h2>\n\n\t\t\t\t<p data-start=\"2714\" data-end=\"2949\">\n\t\t\t\tPor favor, verifique a sua encomenda ap\u00f3s a rece\u00e7\u00e3o e contacte-nos imediatamente\n\t\t\t\tcaso o artigo esteja defeituoso, danificado ou incorreto.\n\t\t\t\tEm conformidade com a legisla\u00e7\u00e3o espanhola de defesa do consumidor,\n\t\t\t\tprovidenciaremos a substitui\u00e7\u00e3o, repara\u00e7\u00e3o ou reembolso e assumiremos todos os custos associados.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"2956\" data-end=\"2996\">Exce\u00e7\u00f5es ao direito de livre resolu\u00e7\u00e3o<\/h2>\n\n\t\t\t\t<p data-start=\"2998\" data-end=\"3091\">\n\t\t\t\tDe acordo com a legisla\u00e7\u00e3o europeia e espanhola, o direito de livre resolu\u00e7\u00e3o\n\t\t\t\t<strong data-start=\"3074\" data-end=\"3087\">n\u00e3o se aplica<\/strong> a:\n\t\t\t\t<\/p>\n\n\t\t\t\t<ul data-start=\"3093\" data-end=\"3380\">\n\t\t\t\t<li data-start=\"3093\" data-end=\"3162\">\n\t\t\t\t<p data-start=\"3095\" data-end=\"3162\">\n\t\t\t\tBens confecionados de acordo com as especifica\u00e7\u00f5es do consumidor ou claramente personalizados\n\t\t\t\t<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t<li data-start=\"3163\" data-end=\"3258\">\n\t\t\t\t<p data-start=\"3165\" data-end=\"3258\">\n\t\t\t\tBens selados que n\u00e3o sejam adequados para devolu\u00e7\u00e3o por raz\u00f5es de prote\u00e7\u00e3o da sa\u00fade ou higiene,\n\t\t\t\tquando abertos ap\u00f3s a entrega\n\t\t\t\t<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t<li data-start=\"3259\" data-end=\"3380\">\n\t\t\t\t<p data-start=\"3261\" data-end=\"3380\">\n\t\t\t\tConte\u00fados digitais n\u00e3o fornecidos em suporte material, quando a execu\u00e7\u00e3o tenha come\u00e7ado\n\t\t\t\tcom o consentimento pr\u00e9vio expresso do consumidor\n\t\t\t\t<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\n\t\t\t\t<h2 data-start=\"3387\" data-end=\"3399\">Trocas<\/h2>\n\n\t\t\t\t<p data-start=\"3401\" data-end=\"3535\">\n\t\t\t\tN\u00e3o efetuamos trocas diretas. Caso pretenda um produto diferente,\n\t\t\t\tdever\u00e1 devolver o artigo original e efetuar uma nova encomenda.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"3542\" data-end=\"3562\">Processamento do reembolso<\/h2>\n\n\t\t\t\t<p data-start=\"3564\" data-end=\"3677\">\n\t\t\t\tAp\u00f3s a rece\u00e7\u00e3o e inspe\u00e7\u00e3o do artigo devolvido, inform\u00e1-lo-emos da aprova\u00e7\u00e3o\n\t\t\t\tou rejei\u00e7\u00e3o do reembolso.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"3679\" data-end=\"3781\">\n\t\t\t\tSe aprovado, o reembolso ser\u00e1 processado\n\t\t\t\t<strong data-start=\"3721\" data-end=\"3748\">no prazo de 14 dias consecutivos<\/strong>\n\t\t\t\tatrav\u00e9s do m\u00e9todo de pagamento original.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"3679\" data-end=\"3781\">Modelo de formul\u00e1rio de livre resolu\u00e7\u00e3o (UE)<\/h2>\n\n\t\t\t\t<p>\n\t\t\t\tPara: Rioja Art Lab <br \/>\n\t\t\t\tEmail: info@riojaartlab.com <br \/>\n\t\t\t\tWebsite: https:\/\/www.riojaartlab.com\n\t\t\t\t<\/p>\n\n\t\t\t\t<p>\n\t\t\t\tPela presente, comunico que resolvo o meu contrato de compra e venda do(s) seguinte(s) bem(ns):\n\t\t\t\t<\/p>\n\n\t\t\t\t<p>\n\t\t\t\tN\u00famero da encomenda: <br \/>\n\t\t\t\tEncomendado em \/ recebido em: <br \/>\n\t\t\t\tNome do(s) consumidor(es): <br \/>\n\t\t\t\tMorada do(s) consumidor(es): <br \/>\n\t\t\t\tEmail utilizado na encomenda:\n\t\t\t\t<\/p>\n\n\t\t\t\t<p>\n\t\t\t\tData: <br \/>\n\t\t\t\tAssinatura (apenas se o formul\u00e1rio for apresentado em papel):\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"4258\" data-end=\"4291\">Resolu\u00e7\u00e3o de Lit\u00edgios em Linha (UE)<\/h2>\n\n\t\t\t\t<p data-start=\"4293\" data-end=\"4439\">\n\t\t\t\tEm conformidade com o Regulamento (UE) n.\u00ba 524\/2013, os consumidores podem aceder \u00e0\n\t\t\t\t<strong data-start=\"4366\" data-end=\"4410\">\n\t\t\t\tplataforma de Resolu\u00e7\u00e3o de Lit\u00edgios em Linha (RLL)\n\t\t\t\t<\/strong>\n\t\t\t\tatrav\u00e9s da Comiss\u00e3o Europeia.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos Direito de livre resolu\u00e7\u00e3o (Uni\u00e3o Europeia e Espanha) Se for um consumidor residente na Uni\u00e3o Europeia, tem o direito de resolver o presente contrato no prazo de 14 dias consecutivos, sem necessidade de indicar qualquer motivo, em conformidade com a legisla\u00e7\u00e3o europeia e espanhola de prote\u00e7\u00e3o dos consumidores. O prazo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3146","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Rioja Art Lab<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/riojaartlab.com\/pt-pt\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Rioja Art Lab\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos Direito de livre resolu\u00e7\u00e3o (Uni\u00e3o Europeia e Espanha) Se for um consumidor residente na Uni\u00e3o Europeia, tem o direito de resolver o presente contrato no prazo de 14 dias consecutivos, sem necessidade de indicar qualquer motivo, em conformidade com a legisla\u00e7\u00e3o europeia e espanhola de prote\u00e7\u00e3o dos consumidores. 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