{"id":3122,"date":"2025-07-07T22:20:03","date_gmt":"2025-07-07T22:20:03","guid":{"rendered":"https:\/\/riojaartlab.com\/refund-and-returns-policy\/"},"modified":"2026-01-18T17:44:44","modified_gmt":"2026-01-18T17:44:44","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/riojaartlab.com\/fr\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3122\" class=\"elementor elementor-3122 elementor-13\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bdb24b2 e-flex e-con-boxed e-con e-parent\" data-id=\"1bdb24b2\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7d60a1f1 elementor-widget elementor-widget-text-editor\" data-id=\"7d60a1f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t<h1 data-start=\"432\" data-end=\"458\">Politique de retours et de remboursements<\/h1>\n\n\t\t\t\t<h2 data-start=\"460\" data-end=\"507\">Droit de r\u00e9tractation (Union europ\u00e9enne &#038; Espagne)<\/h2>\n\n\t\t\t\t<p data-start=\"509\" data-end=\"727\">\n\t\t\t\tSi vous \u00eates un consommateur r\u00e9sidant dans l\u2019Union europ\u00e9enne, vous disposez du droit\n\t\t\t\tde vous r\u00e9tracter du pr\u00e9sent contrat\n\t\t\t\t<strong data-start=\"613\" data-end=\"640\">dans un d\u00e9lai de 14 jours calendaires<\/strong>,\n\t\t\t\tsans avoir \u00e0 motiver votre d\u00e9cision, conform\u00e9ment \u00e0 la l\u00e9gislation europ\u00e9enne et espagnole\n\t\t\t\trelative \u00e0 la protection des consommateurs.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"729\" data-end=\"902\">\n\t\t\t\tLe d\u00e9lai de r\u00e9tractation expire\n\t\t\t\t<strong data-start=\"763\" data-end=\"901\">\n\t\t\t\t14 jours calendaires \u00e0 compter du jour o\u00f9 vous-m\u00eame, ou un tiers d\u00e9sign\u00e9 par vous,\n\t\t\t\tautre que le transporteur, prend physiquement possession des biens\n\t\t\t\t<\/strong>.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"904\" data-end=\"1053\">\n\t\t\t\tPour exercer votre droit de r\u00e9tractation, vous devez nous notifier votre d\u00e9cision\n\t\t\t\tau moyen d\u2019une d\u00e9claration d\u00e9nu\u00e9e d\u2019ambigu\u00eft\u00e9 (par exemple, par e-mail).\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"1055\" data-end=\"1075\">\n\t\t\t\t<strong data-start=\"1055\" data-end=\"1075\">Coordonn\u00e9es :<\/strong>\n\t\t\t\t<\/p>\n\n\t\t\t\t<ul data-start=\"1077\" data-end=\"1145\">\n\t\t\t\t<li data-start=\"1077\" data-end=\"1113\">\n\t\t\t\t<p data-start=\"1079\" data-end=\"1113\">\n\t\t\t\tSite web :\n\t\t\t\t<a class=\"decorated-link\" href=\"https:\/\/riojaartlab.com\/fr\/\" target=\"_new\" rel=\"noopener\"\n\t\t\t\tdata-start=\"1088\" data-end=\"1111\">https:\/\/www.riojaartlab.com<\/a>\n\t\t\t\t<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t<li data-start=\"1114\" data-end=\"1145\">\n\t\t\t\t<p data-start=\"1116\" data-end=\"1145\">\n\t\t\t\tE-mail :\n\t\t\t\t<a class=\"decorated-link cursor-pointer\" rel=\"noopener\"\n\t\t\t\tdata-start=\"1123\" data-end=\"1143\">info@riojaartlab.com<\/a>\n\t\t\t\t<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\n\t\t\t\t<p data-start=\"1147\" data-end=\"1216\">\n\t\t\t\tVous pouvez utiliser le formulaire type de r\u00e9tractation ci-dessous,\n\t\t\t\tmais cela n\u2019est pas obligatoire.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"1223\" data-end=\"1247\">Effets de la r\u00e9tractation<\/h2>\n\n\t\t\t\t<p data-start=\"1249\" data-end=\"1518\">\n\t\t\t\tEn cas de r\u00e9tractation du pr\u00e9sent contrat, nous vous rembourserons tous les paiements re\u00e7us,\n\t\t\t\t<strong data-start=\"1335\" data-end=\"1376\">\u00e0 l\u2019exception des frais de livraison initiaux<\/strong>,\n\t\t\t\tsans retard excessif et, en tout \u00e9tat de cause,\n\t\t\t\t<strong data-start=\"1415\" data-end=\"1449\">au plus tard dans les 14 jours calendaires<\/strong>\n\t\t\t\t\u00e0 compter du jour o\u00f9 nous sommes inform\u00e9s de votre d\u00e9cision de vous r\u00e9tracter.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"1520\" data-end=\"1676\">\n\t\t\t\tNous pouvons diff\u00e9rer le remboursement jusqu\u2019\u00e0 ce que nous ayons re\u00e7u les biens\n\t\t\t\tou jusqu\u2019\u00e0 ce que vous ayez fourni une preuve d\u2019exp\u00e9dition des biens,\n\t\t\t\tla date retenue \u00e9tant celle du premier de ces faits.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"1678\" data-end=\"1802\">\n\t\t\t\tLe remboursement sera effectu\u00e9 en utilisant le\n\t\t\t\t<strong data-start=\"1709\" data-end=\"1732\">m\u00eame moyen de paiement<\/strong>\n\t\t\t\tque celui utilis\u00e9 lors de la transaction initiale,\n\t\t\t\tsauf accord expr\u00e8s contraire.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"1809\" data-end=\"1829\">Conditions de retour<\/h2>\n\n\t\t\t\t<p data-start=\"1831\" data-end=\"1978\">\n\t\t\t\tLes biens doivent \u00eatre retourn\u00e9s\n\t\t\t\t<strong data-start=\"1864\" data-end=\"1922\">\n\t\t\t\tsans retard excessif et au plus tard dans un d\u00e9lai de 14 jours calendaires\n\t\t\t\t<\/strong>\n\t\t\t\t\u00e0 compter de la date \u00e0 laquelle vous nous avez communiqu\u00e9 votre d\u00e9cision de r\u00e9tractation.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"1980\" data-end=\"2201\">\n\t\t\t\tVotre responsabilit\u00e9 n\u2019est engag\u00e9e qu\u2019\u00e0 l\u2019\u00e9gard de la\n\t\t\t\t<strong data-start=\"2008\" data-end=\"2041\">d\u00e9pr\u00e9ciation de valeur des biens<\/strong>\n\t\t\t\tr\u00e9sultant de manipulations autres que celles n\u00e9cessaires\n\t\t\t\tpour \u00e9tablir la nature, les caract\u00e9ristiques et le bon fonctionnement des biens,\n\t\t\t\tcomme cela serait autoris\u00e9 en magasin physique.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p>\n\t\t\t\tVeuillez noter que de l\u00e9g\u00e8res variations de couleur, de teinte ou d\u2019apparence,\n\t\t\t\tr\u00e9sultant du processus de production, de la g\u00e9n\u00e9ration algorithmique\n\t\t\t\tou des tol\u00e9rances de fabrication, ne constituent pas un d\u00e9faut.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p>\n\t\t\t\tCes variations n\u2019affectent pas le droit l\u00e9gal de r\u00e9tractation du consommateur,\n\t\t\t\tmais ne peuvent constituer un motif de r\u00e9clamation pour d\u00e9faut ou non-conformit\u00e9.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"2208\" data-end=\"2232\">Frais de retour<\/h2>\n\n\t\t\t\t<p data-start=\"2234\" data-end=\"2373\">\n\t\t\t\t<strong data-start=\"2237\" data-end=\"2311\">\n\t\t\t\tLes frais directs de retour des biens sont \u00e0 la charge du client\n\t\t\t\t<\/strong>,\n\t\t\t\tsauf lorsque les biens sont d\u00e9fectueux, endommag\u00e9s ou incorrects.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"2375\" data-end=\"2441\">\n\t\t\t\tDans ces cas, Rioja Art Lab prendra en charge les frais de retour.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"2448\" data-end=\"2472\">Comment retourner un article<\/h2>\n\n\t\t\t\t<p data-start=\"2474\" data-end=\"2517\">\n\t\t\t\tPour initier un retour, veuillez nous contacter \u00e0 :\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"2519\" data-end=\"2546\">\n\t\t\t\t\ud83d\udce7 <strong data-start=\"2522\" data-end=\"2546\">\n\t\t\t\t<a class=\"decorated-link cursor-pointer\" rel=\"noopener\"\n\t\t\t\tdata-start=\"2524\" data-end=\"2544\">info@riojaartlab.com<\/a>\n\t\t\t\t<\/strong>\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"2548\" data-end=\"2563\">Veuillez inclure :<\/p>\n\n\t\t\t\t<ul data-start=\"2564\" data-end=\"2602\">\n\t\t\t\t<li data-start=\"2564\" data-end=\"2580\"><p data-start=\"2566\" data-end=\"2580\">Num\u00e9ro de commande<\/p><\/li>\n\t\t\t\t<li data-start=\"2581\" data-end=\"2602\"><p data-start=\"2583\" data-end=\"2602\">Preuve d\u2019achat<\/p><\/li>\n\t\t\t\t<\/ul>\n\n\t\t\t\t<p data-start=\"2604\" data-end=\"2665\">\n\t\t\t\tLes retours envoy\u00e9s sans communication pr\u00e9alable peuvent ne pas \u00eatre accept\u00e9s.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"2672\" data-end=\"2712\">Articles d\u00e9fectueux, endommag\u00e9s ou incorrects<\/h2>\n\n\t\t\t\t<p data-start=\"2714\" data-end=\"2949\">\n\t\t\t\tVeuillez inspecter votre commande d\u00e8s r\u00e9ception et nous informer imm\u00e9diatement\n\t\t\t\tsi l\u2019article est d\u00e9fectueux, endommag\u00e9 ou incorrect.\n\t\t\t\tConform\u00e9ment \u00e0 la l\u00e9gislation espagnole en mati\u00e8re de protection des consommateurs,\n\t\t\t\tnous organiserons un remplacement, une r\u00e9paration ou un remboursement\n\t\t\t\tet prendrons en charge l\u2019ensemble des frais associ\u00e9s.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"2956\" data-end=\"2996\">Exceptions au droit de r\u00e9tractation<\/h2>\n\n\t\t\t\t<p data-start=\"2998\" data-end=\"3091\">\n\t\t\t\tConform\u00e9ment \u00e0 la l\u00e9gislation europ\u00e9enne et espagnole,\n\t\t\t\tle droit de r\u00e9tractation\n\t\t\t\t<strong data-start=\"3074\" data-end=\"3087\">ne s\u2019applique pas<\/strong>\n\t\t\t\t\u00e0 :\n\t\t\t\t<\/p>\n\n\t\t\t\t<ul data-start=\"3093\" data-end=\"3380\">\n\t\t\t\t<li data-start=\"3093\" data-end=\"3162\">\n\t\t\t\t<p data-start=\"3095\" data-end=\"3162\">\n\t\t\t\tLes biens confectionn\u00e9s selon les sp\u00e9cifications du consommateur\n\t\t\t\tou nettement personnalis\u00e9s\n\t\t\t\t<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t<li data-start=\"3163\" data-end=\"3258\">\n\t\t\t\t<p data-start=\"3165\" data-end=\"3258\">\n\t\t\t\tLes biens scell\u00e9s ne pouvant \u00eatre retourn\u00e9s pour des raisons\n\t\t\t\td\u2019hygi\u00e8ne ou de protection de la sant\u00e9,\n\t\t\t\tlorsque le scell\u00e9 a \u00e9t\u00e9 retir\u00e9 apr\u00e8s la livraison\n\t\t\t\t<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t<li data-start=\"3259\" data-end=\"3380\">\n\t\t\t\t<p data-start=\"3261\" data-end=\"3380\">\n\t\t\t\tLes contenus num\u00e9riques non fournis sur un support mat\u00e9riel,\n\t\t\t\tlorsque l\u2019ex\u00e9cution a commenc\u00e9 avec l\u2019accord pr\u00e9alable expr\u00e8s du consommateur\n\t\t\t\t<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\n\t\t\t\t<h2 data-start=\"3387\" data-end=\"3399\">\u00c9changes<\/h2>\n\n\t\t\t\t<p data-start=\"3401\" data-end=\"3535\">\n\t\t\t\tNous ne proposons pas d\u2019\u00e9changes directs.\n\t\t\t\tSi vous souhaitez recevoir un produit diff\u00e9rent,\n\t\t\t\tveuillez retourner l\u2019article initial et passer une nouvelle commande.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"3542\" data-end=\"3562\">Traitement des remboursements<\/h2>\n\n\t\t\t\t<p data-start=\"3564\" data-end=\"3677\">\n\t\t\t\tUne fois l\u2019article retourn\u00e9 re\u00e7u et inspect\u00e9,\n\t\t\t\tnous vous informerons de l\u2019acceptation ou du refus de votre remboursement.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p data-start=\"3679\" data-end=\"3781\">\n\t\t\t\tEn cas d\u2019acceptation, le remboursement sera effectu\u00e9\n\t\t\t\t<strong data-start=\"3721\" data-end=\"3748\">dans un d\u00e9lai de 14 jours calendaires<\/strong>\n\t\t\t\tvia le moyen de paiement initial.\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"3679\" data-end=\"3781\">Formulaire type de r\u00e9tractation (UE)<\/h2>\n\n\t\t\t\t<p>\n\t\t\t\t\u00c0 : Rioja Art Lab <br \/>\n\t\t\t\tE-mail : info@riojaartlab.com <br \/>\n\t\t\t\tSite web : https:\/\/www.riojaartlab.com\n\t\t\t\t<\/p>\n\n\t\t\t\t<p>\n\t\t\t\tJe notifie par la pr\u00e9sente ma r\u00e9tractation du contrat de vente portant sur les biens suivants :\n\t\t\t\t<\/p>\n\n\t\t\t\t<p>\n\t\t\t\tNum\u00e9ro de commande : <br \/>\n\t\t\t\tCommand\u00e9 le \/ re\u00e7u le : <br \/>\n\t\t\t\tNom du\/des consommateur(s) : <br \/>\n\t\t\t\tAdresse du\/des consommateur(s) : <br \/>\n\t\t\t\tAdresse e-mail utilis\u00e9e pour la commande :\n\t\t\t\t<\/p>\n\n\t\t\t\t<p>\n\t\t\t\tDate : <br \/>\n\t\t\t\tSignature (uniquement en cas de notification sur papier) :\n\t\t\t\t<\/p>\n\n\t\t\t\t<h2 data-start=\"4258\" data-end=\"4291\">R\u00e8glement en ligne des litiges (UE)<\/h2>\n\n\t\t\t\t<p data-start=\"4293\" data-end=\"4439\">\n\t\t\t\tConform\u00e9ment au r\u00e8glement (UE) n\u00b0 524\/2013,\n\t\t\t\tles consommateurs peuvent acc\u00e9der \u00e0 la\n\t\t\t\t<strong data-start=\"4366\" data-end=\"4410\">\n\t\t\t\tplateforme de r\u00e8glement en ligne des litiges (ODR)\n\t\t\t\t<\/strong>\n\t\t\t\tmise \u00e0 disposition par la Commission europ\u00e9enne.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de retours et de remboursements Droit de r\u00e9tractation (Union europ\u00e9enne &#038; Espagne) Si vous \u00eates un consommateur r\u00e9sidant dans l\u2019Union europ\u00e9enne, vous disposez du droit de vous r\u00e9tracter du pr\u00e9sent contrat dans un d\u00e9lai de 14 jours calendaires, sans avoir \u00e0 motiver votre d\u00e9cision, conform\u00e9ment \u00e0 la l\u00e9gislation europ\u00e9enne et espagnole relative \u00e0 la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3122","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Rioja Art Lab<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/riojaartlab.com\/fr\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Rioja Art Lab\" \/>\n<meta property=\"og:description\" content=\"Politique de retours et de remboursements Droit de r\u00e9tractation (Union europ\u00e9enne &#038; Espagne) Si vous \u00eates un consommateur r\u00e9sidant dans l\u2019Union europ\u00e9enne, vous disposez du droit de vous r\u00e9tracter du pr\u00e9sent contrat dans un d\u00e9lai de 14 jours calendaires, sans avoir \u00e0 motiver votre d\u00e9cision, conform\u00e9ment \u00e0 la l\u00e9gislation europ\u00e9enne et espagnole relative \u00e0 la [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/riojaartlab.com\/fr\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Rioja Art Lab\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-18T17:44:44+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" 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