Frequently Asked Questions

Delivery times depend on your location and the selected shipping method. Estimated delivery times are shown in your order confirmation.

It is recommended to remove only the protective plastic covering the area you are currently working on, typically 4–5 cells at a time.

This helps prevent the adhesive from drying out and ensures optimal adhesion while placing the diamonds.

Yes. It is completely normal to have leftover diamonds after completing the artwork.

Extra diamonds are intentionally included to ensure that the assembly process can be complete

Yes. The assembly process is designed to be intuitive and accessible, even for beginners. Clear instructions are provided to guide you through each step.
This product is a personalized diamond art / mosaic art kit that transforms your photo into a unique piece of art. It is designed to be assembled by the customer and makes a decorative item or a meaningful gift.

If your product arrives damaged or incorrect, please contact us as soon as possible with your order details.
We will resolve the issue in accordance with our Refund & Returns Policy.

Each kit includes all the essential materials needed to assemble your artwork, such as:
  • Base canvas or support
  • Diamond pieces / mosaic elements
  • Tools required for assembly
  • Access to the personalized assembly instructions

Due to the limited number of available diamond colors and quantities, highly homogeneous images (for example, images with very smooth gradients or little contrast) may not generate any valid construction option.

If this happens, you will need to choose a different image or adjust the crop dimensions until a viable option is generated.